Support

🔑 How to find your PayPal Subscription ID (for login)

Your Subscription ID looks like I-XXXXXXXXXXXX. You will paste this ID on the Login page to access your checklist.

Option A — PayPal (Desktop Web)

1. Sign in at paypal.com.
2. Go to Settings → Payments → Manage automatic payments.
3. Select the merchant for this app.
4. Open the active subscription. Look for the label Subscription ID (format I-XXXXXXXXXXXX).
5. Copy the ID and return to the Login page.

Option B — PayPal Mobile App

1. Open the PayPal app and sign in.
2. Tap your profile or the menu icon → Payments / Automatic payments (wording may vary by region).
3. Select the merchant, open your active subscription, and locate the Subscription ID.
4. Copy the ID and paste it on the Login page.

Option C — PayPal Email Receipt

• Search your email inbox for “PayPal subscription” or the merchant name.
• Open the receipt. The Subscription ID is usually listed near payment details.
• Copy the ID and use it on the Login page.

Tip: Double-check that you include the initial letter I (as in I-XXXXXXXXXXXX), not the Agreement/Transaction ID.

📋 About Your Subscription

If you cancel your subscription in PayPal, your access will remain active until the end of your current billing period. After that, your checklist will lock automatically.

💳 Billing and Payments

All billing is handled directly by PayPal. You can view, update, or stop payments from your PayPal account at any time.

❓ Frequently Asked Questions

• Do I need to email you to cancel? → No, all plan management happens inside PayPal.
• Can I downgrade my plan? → Yes, simply start a Basic Plan subscription from the main page.
• Will I lose my past reports? → No, you can still download any reports you previously created.

📩 Contact

For privacy or technical questions, please reach us through your PayPal account message or support@hipaaready.com (if available).