Support

🔑 How to find your PayPal "Payment ID/Profile ID/Subscription ID" (for login)

Your "Payment ID/Profile ID/Subscription ID" looks like I-XXXXXXXXXXXX. Paste this ID on the Login page to access your checklist.

✅ Option A — From the PayPal Email (Easiest)

1. Open the email from service@intl.paypal.com with the subject “You set up automatic payments to GetHIPAACheck”.
2. Scroll to the details box and find Payment ID/Profile ID/Subscription ID.
3. Copy the code that starts with I- (example: I-JXCPLO46).
4. Return to our Login page and paste it.

💻 Option B — From PayPal Website

1. Sign in at paypal.com.
2. Go to Settings → Payments → Manage automatic payments.
3. Select GetHIPAACheck and open the active subscription.
4. Copy the Payment ID/Profile ID/Subscription ID (format I-XXXXXXXXXXXX), then paste it on the Login page.

📱 Option C — From PayPal Mobile App

1. Open the PayPal app and sign in.
2. Tap your profile/menu → Payments / Automatic payments.
3. Select GetHIPAACheck → open your subscription → locate the Payment ID/Profile ID/Subscription ID.
4. Copy the "Payment ID/Profile ID/Subscription ID" and paste it on the Login page.

Tip: Make sure you include the first letter I. Do not use the transaction number.

📋 About Your Subscription

If you cancel your subscription in PayPal, your access remains active until the end of the current billing period. After that, your checklist will lock automatically.

💳 Billing and Payments

All billing is handled directly by PayPal. You can view, update, or stop payments from your PayPal account at any time.

❓ Frequently Asked Questions

• Do I need to email you to cancel? → No. Manage or cancel plans inside your PayPal account.
• Can I downgrade my plan? → Yes. Start a new Basic Plan subscription from our main page.
• Will I lose past reports? → No. You can still download reports you already created.

📩 Contact

For privacy or technical questions, reach us through your PayPal message center or support@gethipaacheck.com.